To guarantee accommodations, for major holiday stays we require a $25.00 Deposit. This is a non-refundable fee.

In the event of a cancellation, up to 24 Hours prior, the deposit will go towards the next visit after that it is non-refundable.

 

To assure availability, especially in peak times, please make your reservations well in advance.

 

Guest can check in any time during business hours.

Check-out must be by 1:00 pm – after 1:00 pm you will be charged A $21 Day Camp fee.

If you want to send someone other than yourself to pick up your family member, (we must have this information in advance for pickup)  we will put this person’s information in your account.

They will be required to show a photo id at pick-up,  we will take a copy and put it with your pets reservation.

 

MEDICAL CARE:

Our guest’s health and safety are our number one priority. In the rare event that a guest should require medical attention while in our care, every effort will be made to contact you and your veterinarian on record and/or emergency contact person.

 

GENERAL:

Ruff-Inn-It Stay and Play reserves the right to refuse admittance to any pet guest for any reason, at any time, that lacks proof of vaccinations, displays sign of untreated contagious conditions, demonstrates aggressive behavior, or that does not meet our standard health and temperament policies. Our prices, policies, service, and hours are not negotiable and are subject to availability and change without notice. Upon admission for services, your signature of contract acknowledges your awareness and acceptance of our policies.